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Assistance for Operators

  • New Messenger Service

    Your new Messenger answering page can be found here: https://llops.livelinesuk.co.uk/ Below is how you log onto Psychic Messenger and how you answer incoming Messages.  Please note: When you are logge...

  • Where can I read the Regulations?

    You can read the Regulations below, on their respective links: Adult Chat – Regulations – Page 7, 8 & 9 https://jobs.livelinesuk.co.uk/Content/ChatPack.pdf Psychic / Tarot Chat – Regulations – Page 5 ...

  • Is the Log on Line free to call?

    The Log on Line is a normal 01 BT number (standard rate.) You would need to check with your service provider to see how much they will charge you per minute. If you have a free minute package that cov...

  • 2019/2020 Pay Periods & Pay Dates

    2019 / 2020 Payment Dates 25th November 2019 – 8th December 2019 = PAID, Friday 13th December 2019 9th December 2019 – 22nd December 2019 = PAID, Friday 27th December 2019 23rd December 2019 – 5th Jan...

  • Who do I contact for a wages query?

    We always ensure that wages are thoroughly completed on time and with 0 errors. It's important for us that all Operators are paid correctly.  If you do have a query, please email support@livelinesuk.c...

  • How do I notify you of my holiday dates?

    To notify us of your holiday dates, please send a quick email to support@livelinesuk.com quoting your full name, PIN/PASS number and the dates you will be away.  Please only notify us 2 weeks prior to...

  • Do you have a blog?

    Yes, we do have a blog with helpful tips for all operators! Please visit: https://www.livelinesukjobs.co.uk/vacancies-jobs/livelines-uk-jobs-blogs/ If you have any subjects that you think may be helpf...

  • What to do if a caller needs help?

    If a caller needs emergency help - perhaps you think they have had a heart attack or they have fainted, please immediately call 07930222121. Please keep the line open so you can continue to try to com...

  • What to do if a customer wants to complain?

    If a customer wants to complain about the service they have received, please ask them to email: payments@livelinesuk.com  Please ask them to include their name and details of the complaint. We will th...

  • Psychic Messenger

    If you are already a Psychic/Tarot phone operator, you can apply to become a Psychic Messenger operator.  Messenger is brilliant if you have a noisy household and sometimes cannot take calls on the ph...