What do I do if I think the caller is under 18?

If you think the caller is under 18 (very easy to tell from the sound of their voice!) then you need to complete the following steps:

1. Ask the caller his or her date of birth.

2. Ask the caller his or her age. 

3. If the caller gives you the wrong information, please say, "I am terminating this call because I think you are under 18." Then put the phone down. 

3. If the caller gives you the right information but you still think they are under 18, please say, "I am terminating this call because I think you are under 18." Then put the phone down. 

4. If you think the caller is telling the truth and they have given you the correct information, please continue the call. You can always terminate the call later if suspicion about their age rises again. 

It is very important that we do not take calls from people under the age of 18. So, please learn the steps above.